If you’re experiencing issues connecting your wallet to Pacifica - such as a repeated “Connect Wallet” loop, failed transaction signing, or your wallet extension not loading - try the troubleshooting steps below.
Troubleshooting Steps
1. Update Wallet Extension
Ensure your wallet extension is updated to the latest version and enabled in your browser.
Open your browser’s extension manager.
Confirm wallet is enabled.
Update to the latest version if available.
2. Hard Refresh and Clear Cache
Perform a hard refresh of your browser:
Windows: Ctrl + Shift + R
If the issue persists, clear your browser cache and reload the page.
3. Disconnect and Reconnect Wallet
In wallet:
Go to Settings → Trusted Apps.
Remove Pacifica from the trusted list.
Refresh Pacifica and reconnect your wallet.
4. Verify Network (Solana Mainnet)
Pacifica's deposit/withdrawal operates on Solana.
Ensure your wallet is is connected to Solana Mainnet.
If necessary, switch to Devnet or Testnet and then switch back to Mainnet to reset the connection.
Confirm you are not connected to an unsupported cluster.
5. Disable Other Wallet Extensions
If you have multiple Solana wallet extensions installed, temporarily disable the others and attempt to reconnect using Phantom only.
Additional Steps
If the above does not resolve the issue:
Try opening Pacifica in an incognito/private browser window (with Phantom enabled).
If you continue to experience issues, please contact support and include:
Screenshot of the error message
Whether you are on desktop or mobile
